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Windchill Support Customer Feedback Survey

Thank you for using our Windchill support services. Your feedback is valuable and will help us improve our support experience.

1. Overall Satisfaction
How satisfied are you with the support provided by our Windchill team? *
How likely are you to recommend our Windchill support to a colleague? *
2. Responsiveness
How would you rate the response time of our support team? *
Did the support team acknowledge your issue promptly? *
3. Problem Resolution
Was your issue resolved to your satisfaction? *
How effectively did the support team address the root cause of your issue? *
If your issue was not fully resolved, please explain (optional)
4. Knowledge & Expertise
How knowledgeable did you find our support team regarding Windchill? *
Were the instructions or guidance provided by the support team clear and understandable? *
5. Communication
How would you rate the professionalism and courtesy of our support staff? *
Did the support team keep you informed throughout the resolution process? *
6. Tools & Resources
Were the self-service resources (knowledge base, guides, tutorials) helpful? *
What additional resources could improve your experience with Windchill support? (optional)
7. Overall Experience & Suggestions
Overall, how would you rate your experience with our Windchill support team? *
What could we do to improve your experience with Windchill support? (optional)
Your responses are confidential.