SLM

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Service Lifecycle Management:

What is SLM?

Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximize customer uptime.

A Strategic Approach to After-Sales Service

Benefits of SLM:

  • Missing parts, outdated technical documentation, poor first-time fix rates, and other issues hamper your ability to grow your after-sales business. To overcome these issues, you must transform the way.
  • Manage service parts.
  • Create, manage, and deliver up-to-date service information.
  • Predict and prevent product failures.
01

Service parts Information

Get the right parts at right place at the right time while minimizing inventory costs.

02

Service Parts Management

Tools to help you create, manage, and deliver accurate technical documentation to your service organization.

03

Connected Field Service

Gather real time utilization data from connected products to predict and prevent downtime.

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