Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximize customer uptime. Companies use SLM to manage parts and inventory, communications across teams, oversee service activities, and support overall product operations to assure that customers’ assets and machines operate with maximum uptime.
A successful SLM organization utilizes four main stages: connection to the asset, orchestration of resource delivery, execution of work, and a good data foundation to optimize activities.
Connect with installed assets and the customer: Track real-time performance and usage, predict future events, and establish a relationship with the customer.
Deliver on work and customer commitments: Enable involved stakeholders, streamline work completion and validation, and capture asset data.
Set up service processes and define how to engage with customers. Provide the required service information and establish entitlements and commitments.
Plan for resource demand: Uncover resource demand for people and parts, identify and prepare necessary resources and information, ensure revenue coverage.
Arbortext is a family of integrated products that help organizations repurpose engineering data for technical communication across manufacturing, service, sales, and other key stakeholder groups. The full suite of products equips technical publications teams with the tools to rapidly create and manage XML text and visual content, manage content inside Windchill, and publish finished content in any media for any audience.
Create structured, standards-compliant content with powerful XML editing tools for consistent, reusable documentation.
Excel in topic-based authoring with DITA, and large-scale aerospace and defense projects with S1000D.
Design and manage stylesheets to control the look and feel of published content across multiple formats.
Build complex, professional layouts for print and digital outputs with precise control over formatting and structure.
Integrate 3D CAD models directly into documentation for interactive, visual-rich technical content.
Incorporate detailed 2D illustrations to enhance clarity and accuracy in technical documents.
Manage content as modular components for easy reuse, updates, and consistency across documents.
Publish content in multiple formats—PDF, HTML, mobile, and more—from a single source.
Link service documentation to product configurations using accurate, up-to-date service BOMs.
Get the right parts at right place at the right time while minimizing inventory costs.
Tools to help you create, manage, and deliver accurate technical documentation to your service organization.
Gather real time utilization data from connected products to predict and prevent downtime.